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Zales Jewelers, located at 5775 Beckley Rd, Battle Creek, MI 49015, specializes in creating beautiful engagement rings and offering various jewelry-related services. Despite the challenges the store has faced recently, customers appreciate the quality of the jewelry and the helpfulness of the staff. The reviews highlight a wide selection for engagement rings, with specific mention of their knowledgeable and friendly team.
However, there are mentions of customer service issues, particularly regarding return policies and communication challenges. Overall, the store has received mixed reviews, with both praise for the ring selection and concerns about service inconsistencies.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 55%
- Neutral: 20%
- Negative: 25%
**Best Review:** Natalie appreciated the beautiful selection of engagement rings at Zales, complimenting the supportive staff who were willing to help throughout the purchasing process.
**Worst Review:** Missy expressed frustration with the store's return policy, emphasizing a lack of understanding during a difficult personal circumstance, which led to a negative experience.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|--------------------|
| Monday-Saturday: 11 AM - 7 PM |
| Sunday: 12 PM - 5 PM |
Staff Members: Not specified.
Positivity Score: 65%
Total Customer Feedback Reviewed: 23
Store Phone Number: (269) 979-4900
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