Kay Jewelers, located at 204 Lehigh Valley Mall, Spc. L 4, Whitehall, PA 18052-5719, is a prominent jewelry store within Lehigh County. This store specializes in creating exquisite engagement rings, offering a variety of services, including custom and special orders, jewelry repair and maintenance, diamond upgrades, and appraisals. Customers appreciate the attentive and knowledgeable staff, with particular praise for the manager, Anita, and her team, who are committed to providing personalized experiences for those selecting their perfect engagement ring.

With 237 reviews gathered, the sentiment reflects a mix of positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Positive reviews often highlight excellent customer service, with many customers expressing satisfaction with the attentive staff and the quality of jewelry. On the other hand, negative feedback notes issues related to warranty claims and inconsistent service experiences, especially concerning repairs.

Best Review: Amanda noted the outstanding service and friendly approach of the staff, emphasizing a pleasant shopping experience when purchasing her jewelry.

Worst Review: Marissa shared frustration over multiple issues with a necklace purchased at Kay, including unsatisfactory repairs and a feeling of being misled regarding warranty coverage.

Store Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff: Anita (Manager), along with other team members who contribute to a welcoming and helpful atmosphere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.