Helzberg Diamonds, located at 274 Lehigh Valley Mall, Whitehall, PA 18052, provides a range of services specializing in engagement ring creation. The store is known for its friendly staff and personalized service, helping customers select and design the perfect engagement ring. Many customers have praised specific associates like Jon and Irene for their attentive and knowledgeable assistance, contributing positively to their purchases.

However, some reviews reflect dissatisfaction with customer service, highlighting issues with communication and fulfillment of expectations. Customers have experienced frustrations with the handling of jewelry repairs and exchanges, leading to a mixed atmosphere.

Overall Sentiment from Online Customer Reviews:
- Positive: 54%
- Neutral: 20%
- Negative: 26%

Best Review:
Jake shared his positive experience, highlighting the exceptional service he received from the staff, who went above and beyond to accommodate his timeline for creating a custom engagement ring.

Worst Review:
A customer named A expressed disappointment with the service, stating they would never recommend the store due to a negative experience regarding the treatment they received.

Opening Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include Jon and Irene.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.