Zales Jewelers, located at 276 Lehigh Valley Mall, Ste. 2030, Whitehall, PA 18052, is a Premier destination for engagement ring creation and other jewelry services in Lehigh County. This store provides an array of services including custom engagement rings, in-store jewelry ordering, jewelry and watch repairs, cleaning and inspection, and trade-in and upgrade opportunities. Customers can experience personalized assistance from knowledgeable staff while browsing for the perfect piece.

Operating hours are:

| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

Customer feedback reflects a diverse range of experiences. With a total of 140 reviews, sentiment analysis reveals:

- Positive: 60%
- Neutral: 20%
- Negative: 20%

Overall Sentiment from Online Customer Reviews: Many customers appreciate the quality of the products and the helpfulness of the staff, but some report issues with customer service and warranty claims.

Best Review: A customer praised the staff for their patience and helpfulness throughout the engagement ring shopping experience, emphasizing excellent service.

Worst Review: Another customer expressed frustration regarding a wedding band insurance policy that resulted in denied repairs due to miscommunication about inspection requirements, which they felt rendered the warranty ineffective.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.