Kay Jewelers, located at 112 Eisenhower Pkwy, Livingston, NJ 07039, is a jewelry store noted for its engagement ring creation and customer service. The store operates in Essex County and provides a range of services, including custom designs and jewelry repair. Customers have reported mixed experiences regarding service quality. On platforms such as Google and Yelp, there are a total of 24 reviews analyzed, with sentiments towards the store varying widely.

Positive reviews typically highlight the engaging and attentive staff, commending their expertise in helping customers select the perfect engagement ring. Customers appreciate the welcoming atmosphere and the professionalism shown by team members like Arline and Will, who reportedly excel in customer interaction.

Conversely, numerous reviewers express dissatisfaction with the customer service, pointing to experiences of poor communication and long wait times for orders. Some customers have faced issues with unresolved complaints, reflecting a significant gap in service quality.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Best Review:
Kristina praised Kay Jewelers for providing exceptional service and attention during her visit, noting the helpfulness of the staff.

Worst Review:
Timiko described her experience as humiliating, citing issues with communication and trouble securing a promised purchase despite multiple attempts to follow up.

**Opening Hours**:
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM

Staff members mentioned include Arline and Will.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.