Zales Jewelers - Livingston Mall, Livingston NJ
Zales Jewelers, located in Livingston Mall at 112 Eisenhower Parkway, Suite 2014, Livingston, NJ 07039, is recognized for its extensive selection of engagement rings and exceptional customer service. The phone number for the store is 973-533-9455. Zales operates under the premise of providing high-quality jewelry with a personalized touch.
Engagement ring creation is a significant highlight, with the store offering custom designs to suit individual preferences, making it an attractive choice for couples looking to create their unique symbols of love. Appointments can be made for personalized consultations with knowledgeable staff, enhancing the buying experience. Customers can also take advantage of in-store repair services, cleaning, and inspection, which solidify Zales's commitment to jewelry maintenance.
Throughout the various customer reviews, both positive and negative sentiments were noted. While many customers applauded the large selection, good prices, and some attentive staff members, complaints surfaced regarding inconsistency in customer service experiences and store hours.
Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%
Best Review:
Customer Terrie highlighted the great selection of jewelry, good pricing, and excellent service, noting a particularly impressive shopping experience.
Worst Review:
Customer Caitlin expressed frustration after arriving for a ring inspection appointment only to find the store closed beyond scheduled hours, creating a highly disappointing experience.
**Opening Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
Staff members named in reviews include Gines, Michelle, and the manager David Tucker, recognized for their varying levels of attentiveness and customer care.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
