KAY Jewelers, located at 1875 East Third St. Ste 18, Williamsport, PA 17701-3924, operates in Lycoming County. This store is well-known for its expertise in engagement ring creation and other fine jewelry services. With a total of 219 reviews reviewed, customers often highlight the knowledgeable and friendly staff who guide them through the process of selecting their perfect engagement ring. The team is praised for their professionalism and patience, making customers feel valued and understood during their jewelry selection.

However, the feedback is not without its criticisms. Some customers have reported negative experiences, including issues with customer service responsiveness and product quality. It's important to note that while many reviews emphasize the helpfulness of individual staff members, others have expressed dissatisfaction with their experiences, particularly regarding customer service delays.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Staff Members:**
- Lana

Best Review:
A customer appreciated the attentive service at KAY Jewelers, highlighting how the staff provided insightful guidance during the selection process for an engagement ring, making the experience enjoyable and special.

Worst Review:
Another customer expressed frustration over extremely poor customer service, stating that they experienced long wait times with no response when trying to reach the store, reflecting a disappointing interaction despite the generally favorable feedback from others.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.