Kay Jewelers, located at 2800 N Main St., Ste 458, Santa Ana, CA 92705, operates within Orange County. This jeweler specializes in the creation of engagement rings, offering a variety of services including custom orders, jewelry maintenance, and repair. The store is known for providing an extensive selection of engagement rings and offering personalized assistance throughout the shopping experience. The staff are recognized for their attentive service, and clients have appreciated their knowledge and willingness to help with various jewelry needs.

Operating hours are as follows:
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Customers have shared mixed feelings about their experiences at this location.

Overall Sentiment from Online Customer Reviews:
Positive reviews account for approximately 60%, neutral sentiments at 15%, and negative reviews comprise around 25%. Many patrons commend the knowledgeable staff for their customer service, especially during engagement ring consultations, while some clients expressed dissatisfaction with the financial aspects and some service experiences.

Best Review:
Andrew highlighted the outstanding service received from the attentive staff at Kay Jewelers, mentioning that they made him feel comfortable while helping him find the perfect gift for his wife.

Worst Review:
Carlos shared a disappointing experience, detailing how the staff were nice during the purchasing process but became less helpful when he sought assistance afterward, feeling that he received poor service after the sale.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.