Valencia Jewelry is a well-established jewelry store located at 116 W 4th St, Santa Ana, CA 92701, offering an impressive range of services, particularly in engagement ring creation. The store has been family-owned and operated since 1976, providing personalized service and expert guidance in selecting and customizing engagement rings. Valencia Jewelry is known for its competitive pricing, quality offerings, and dedication to customer satisfaction.

With a total of 67 reviews analyzed, the overall sentiment from online customer reviews indicates a mostly positive atmosphere surrounding the store, with:

- Positive: 70%
- Neutral: 20%
- Negative: 10%

Customers frequently commend the store for its knowledgeable staff and exceptional customer service. The owner and staff, including Mario and Maricela, have received particular praise for their commitment to meeting customer needs and providing unique jewelry options.

However, some customers have reported negative experiences regarding inconsistent service and issues with communication, particularly concerning orders and store hours.

| Opening Hours |
|---------------------|
| Monday: 9:30 AM - 7 PM |
| Tuesday: 9:30 AM - 7 PM |
| Wednesday: Closed |
| Thursday: Closed |
| Friday: 9:30 AM - 7 PM |
| Saturday: 9:30 AM - 5 PM |
| Sunday: 10 AM - 5 PM |

**Staff Members Mentioned:** Mario, Maricela

Best Review: A customer highlighted how Maricela provided excellent assistance in finding the perfect wedding ring, emphasizing the impressive selection and helpful service that made the experience memorable.

Worst Review: Another review noted frustrations regarding the service, stating that the customer felt ignored by the staff during their visit, leading to a decision to shop elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.