Kay Jewelers, located at 17410 Hall Rd., Ste. 176, Clinton Township, MI 48038-6917, provides a comprehensive selection of engagement rings and exceptional customer service in Macomb County. Known for its professional approach, the store offers various services, including custom engagement ring creation, jewelry maintenance and repair, diamond upgrades, and gold exchange.
The location operates Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. With a phone number of (586) 228-2359, the staff, including Store Manager Dana, is noted for their friendly and helpful demeanor, making the ring selection process more enjoyable.
Overall Sentiment from Online Customer Reviews:
About 61 reviews were analyzed, resulting in a positive sentiment score of 65%, neutral at 20%, and negative at 15%. Customers generally appreciate the service but have expressed concerns about a few staff interactions.
Best Review:
Christine commended the store for its professionalism and warm atmosphere, highlighting that she felt valued during her visit and received valuable insights while choosing her jewelry.
Worst Review:
Jillian expressed disappointment with the new management, noting a significant decline in service quality since the previous manager's departure, which included feeling ignored during multiple visits.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff Members Mentioned:
Dana (Store Manager)
Positivity Score: 75%
Total Customer Feedback Reviewed: 62
Store Phone Number: (586) 228-2359