Zales Jewelers is a well-established jewelry store located at 17420 Hall Road, Ste. 108, Clinton Township, MI 48038-6916. Known for its extensive selection of engagement rings, Zales provides exceptional services, including custom jewelry creation, jewelry repair, and inspection services. The staff is dedicated to helping customers find the perfect engagement ring while ensuring a comfortable shopping experience. With a total of 108 reviews, customer experiences vary, reflecting both positive and negative feedback.

Positive reviews highlight the welcoming atmosphere and the helpful, knowledgeable staff, particularly naming employees like Kailynn and Danielle for their outstanding service. Many customers appreciate the quality of the jewelry and the personalized assistance they receive while creating their dream engagement rings.

On the other hand, some negative reviews mention issues related to customer service, such as unprofessional behavior from management and difficulties with product quality and repairs. Customers have expressed frustration regarding delayed repairs and perceived rudeness.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

**Opening Hours**
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Kailynn
- Danielle

Best Review:
A customer praised the exceptional service provided by Kailynn and Olivia, highlighting their readiness to assist during the search for beautiful wedding jewelry, noting a seamless and supportive shopping experience.

Worst Review:
Another customer had a significantly negative experience with the store's management, describing an incident where the manager was extremely rude and unhelpful during a routine jewelry inspection, leading to a public confrontation.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.