Kay Jewelers, located at 99 Rockingham Park Blvd., Ste. E237 B, Salem, NH 03079, is part of the renowned KAY Jewelers chain, specializing in the creation of exquisite engagement rings. With a commitment to quality and customer service, the staff work closely with clients to offer personalized solutions that meet their unique preferences.

In terms of services, Kay Jewelers provides a range of options, including custom and special orders, jewelry maintenance and repair, as well as diamond upgrades. The skilled associates are noted for their professionalism and willingness to assist customers throughout the engagement ring selection process.

Operating hours are:

| Day | Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Staff members mentioned in reviews include Amelia, Grace, and Jaymie, who have received praise for their helpfulness and expertise.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews indicates a divided response. Positive feedback highlights the helpful staff and quality service, while negative reviews often mention poor customer service experiences.
- Positive: 45%
- Neutral: 15%
- Negative: 40%

Best Review:
Kayla praised the exceptional pricing, quality, and customer service at Kay Jewelers, reflecting a positive sentiment towards the store’s offerings and the helpfulness of the staff.

Worst Review:
Joe shared a negative experience regarding the management's handling of an engagement ring issue, criticizing the lack of effective customer service and the difficulties encountered in resolving his concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.