Kay Jewelers, located at 1500 S Willow St, Manchester, NH 03103, offers a comprehensive range of jewelry services, focusing on engagement ring creation. Known for an extensive selection of diamonds and custom designs, they provide customers with personalized assistance in finding the perfect engagement piece. The store is situated in the Mall of New Hampshire and has garnered numerous reviews that highlight both positive and negative experiences.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

With a total of 94 reviews, customer sentiments vary widely.

Overall Sentiment from Online Customer Reviews:
Positive: 42%
Neutral: 15%
Negative: 43%

Customers have praised the knowledgeable staff and attentive service during the engagement ring selection process, with specific mentions of employees like Allen and Hailey for their helpfulness. However, reviews have also pointed out serious issues such as inconsistent quality of jewelry and poor customer service experiences, leading to frustration for some.

Best Review:
Brenda noted the outstanding service she received when resizing her diamond and purchasing a wedding band. She appreciated the attentiveness of the staff and expressed a strong recommendation for the store.

Worst Review:
Sam described a multitude of frustrations with the quality of the engagement ring, which had multiple stones fall out. Despite attempts at resolution, he felt disrespected by the responses from the store and ultimately refused to return for further business.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.