KAY Jewelers in Decatur, Alabama, located at 2411 6th Ave. SE, Unit A 6, is a well-established retailer offering a wide selection of engagement rings and jewelry services. With a dedicated team ready to assist customers in finding the perfect engagement ring, the store provides a personalized shopping experience. Services include jewelry maintenance, custom orders, diamond upgrades, appraisals, and financing options.

The operating hours are as follows:
| Day | Hours |
|-----------|-----------------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Overall sentiment from online customer reviews:
Positive sentiment is at 60%, neutral at 20%, and negative at 20%. Many reviews commend the friendly and helpful staff, specifically mentioning the expertise in engagement ring selections. Customers appreciate the extensive jewelry collection and the willingness of the staff to assist in creating custom pieces. However, there are several negative reports regarding customer service experiences, including frustrating communication and follow-up issues.

Best Review:
Sami noted the exceptional service from the staff, highlighting their attentiveness and helpfulness, particularly appreciating their skilled assistance in selecting jewelry options.

Worst Review:
Mr. Franklin expressed dissatisfaction with the poor treatment he received, feeling that his service needs were not valued during his visit to the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.