Zales Jewelers - Colonial Mall Decatur in Decatur AL

Zales Jewelers, located in Decatur Mall at 1801 Beltline Rd SW Ste. G4 A, Decatur, AL 35601-5501, is renowned for its exceptional service and extensive selection specializing in engagement ring creation. With a significant focus on customer experience, Zales offers personalized consulting to help clients design the perfect engagement ring tailored to their unique vision.

Operating in Morgan County, Zales stands out for its wide range of services, including custom jewelry design, jewelry and watch repairs, cleaning and inspection services, as well as trade-ins and upgrades. The knowledgeable staff are dedicated to providing outstanding customer service, ensuring that each client feels valued and well-informed in their purchase decisions.

According to the 130 reviews analyzed, Zales Jewelers has received a mix of positive and negative feedback from customers. Many customers praise the friendly and attentive service provided by the staff, particularly noting employees such as Rebecca, who is frequently recognized for her helpfulness and expertise. However, some negative reviews highlight issues with service delays and customer service inconsistencies.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 1:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Best Review:
Trenton Hart shared his appreciation for the incredible prices and amazing staff at Zales, remarking on the welcoming atmosphere that makes spending money there a pleasure.

Worst Review:
Brylee S. expressed frustration over a lengthy delay in receiving her ring back for repairs, criticizing the service for its inefficiencies and unanticipated charges.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*