Kay Jewelers, located at 470 Lewis Ave., Spc. 60, Meriden, CT 06451-2103, operates in New Haven County and offers a range of services including engagement ring creation, custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, appraisals, and financing options. The staff is praised for their exceptional customer service and expertise in helping customers select the perfect engagement ring, making it a popular destination for those looking to commemorate significant life events. Key team members mentioned include Ivanny, Kendra, and Manny, known for their attentiveness and support throughout the buying process.

Customer feedback shows a diverse range of experiences at this location. Positive reviews highlight friendly staff, knowledgeable service, and enjoyable shopping experiences, with many customers feeling valued and appreciated during their visits. Conversely, some customers have reported concerns about warranty services, product quality, and customer service issues following purchases.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review:
Joe E. noted his disappointment after his wedding band broke and highlighted the lack of support from the store regarding warranty claims, leading him to discourage others from shopping at Kay's.

Worst Review:
Anita D. shared her frustrations with repeated issues regarding a bracelet purchased at the store, emphasizing the numerous attempts she made to address quality concerns without adequate results.

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.