Kay Jewelers, located at 1600 Miller Trunk Hwy, Unit F9, Duluth, MN 55811-5640, is a notable destination for those seeking fine engagement rings and exceptional jewelry services. Operating in St. Louis County, this establishment is praised for its engagement ring creation and repair services. The knowledgeable staff, including standout employees like Trinity and Jenna, make the shopping experience enjoyable, offering a range of services including custom and special orders, jewelry maintenance, and repair.

Kay Jewelers boasts a substantial number of online reviews, totaling 126 in scope, providing insight into customer experiences.

Overall Sentiment from Online Customer Reviews:
The reviews reflect a mixed sentiment, with approximately 40% being positive, 30% neutral, and 30% negative. Many customers highlight the helpfulness and friendly demeanor of the staff, particularly praising Jenna's exceptional service. However, there are significant critiques regarding the quality of product repairs and customer service experiences, particularly concerning delays and communication issues.

Best Review:
Bob noted the enthusiastic and knowledgeable assistance provided by Jenna, which made his engagement ring shopping experience enjoyable and memorable.

Worst Review:
Jackie's experience was notably negative as she felt unfair treatment when her ring, which had been repaired, had issues shortly after and the staff's response left her feeling blamed.

Store Hours:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Jenna, Trinity

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.