John Marxhausen Jewelry Designer & Goldsmith, located at 323 W Superior St Ste 300, Duluth, MN 55802, is known for its original and custom jewelry designs. It is a jeweler operating in St. Louis County, specializing in engagement ring creation and providing a range of jewelry-related services. Customers can reach them at (218) 727-1625 for inquiries regarding their offerings.
The jeweler has garnered mixed feedback from online reviews. While the store is appreciated for its unique designs and custom work, there are concerns related to customer service and the handling of repair work, particularly concerning engagement rings.
Overall Sentiment from Online Customer Reviews:
Positive: 25%
Neutral: 10%
Negative: 65%
Reviews indicate that the craftsmanship of the jewelry is generally praised, reflecting a commitment to quality and personalization. However, significant dissatisfaction has been noted regarding customer interaction and resolution of issues, particularly with resizing and quality assurance.
Best Review:
Brianna F. highlighted the exquisite designs and emphasizes that the jewelry is significant beyond its appearance. She appreciates the personal touch in custom designs, despite her mixed feelings about service responsiveness.
Worst Review:
A customer expressed serious concerns about the handling of their engagement ring, claiming that after resizing, the gem was altered and eventually cracked. They criticized the owner's unwillingness to acknowledge the issue or provide assistance, noting that communication was frustrating and unhelpful.
Opening Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
Staff Members:
John Marxhausen
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 30%
Total Customer Feedback Reviewed: 2
Store Phone Number: 2187271625