KAY Jewelers in Monroeville Mall, located at 200 Mall Cir Dr B4, Monroeville, PA 15146-2235, operates in Allegheny County and specializes in engagement ring creation along with various jewelry services. The store offers a range of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, appraisals, and financing options. The knowledgeable staff are dedicated to providing a superior shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 63%
Neutral: 20%
Negative: 17%

A total of 89 reviews were analyzed. Positive feedback highlights the attentive and helpful nature of the staff, with customers specifically mentioning team members like Marty and KC for their exceptional service. However, some reviews express dissatisfaction with service speed and communication, particularly regarding watch repairs and resizing concerns.

Best Review: Hollie praised KAY Jewelers for their knowledgeable and attentive staff, noting her impressive experience while shopping for a special gift.

Worst Review: Candy recounted a frustrating experience involving delayed communication regarding her ring sizing, which resulted in poor customer service during her visit.

| Opening Hours |
|---------------------|
| Wednesday 10:00 AM - 8:00 PM |
| Thursday 10:00 AM - 8:00 PM |
| Friday 10:00 AM - 8:00 PM |
| Saturday 10:00 AM - 8:00 PM |
| Sunday 11:00 AM - 7:00 PM |
| Monday 10:00 AM - 8:00 PM |
| Tuesday 10:00 AM - 8:00 PM |

Staff members mentioned include Marty and KC.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.