Zales Jewelers, located at 122 Monroeville Mall, Monroeville, PA 15146, is a well-established jewelry store known for its engagement ring creation and various jewelry services. The store operates in Allegheny County and offers a selection of fine jewelry, including rings, necklaces, earrings, and watches. Customers can reach them at (412) 856-2221.

The staff at this location has been noted for their personalized service, with some reviews highlighting staff members like Rosalyn for their attentive and helpful approach. However, reviews also reflect concerns about customer service, with several customers expressing dissatisfaction regarding their experiences, particularly with communication and follow-up on orders.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

While a number of customers appreciate the quality of the jewelry and the expertise of the staff, the store has also faced criticism for its customer service, indicating a mixed satisfaction level among patrons.

Best Review:
Doug highlighted the store's quality service and product range, noting the helpfulness and friendliness of the staff.

Worst Review:
Tracey described a troubling experience with the store's handling of her account, feeling as though she was unfairly pressured for payments during a difficult time.

**Opening Hours:**
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff mentioned:
- Rosalyn

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.