Kay Jewelers, located at 2122 Montclair Plaza Ln, Montclair, CA 91763-1535, offers a range of services with a strong focus on engagement ring creation. Known for their extensive selection, they have been noted for both quality and competitive pricing. The store operates in San Bernardino County and provides personalized customer service to assist with special orders, maintenance, and repair, ensuring each piece of jewelry remains beautiful over time.

Customers have praised the knowledgeable and friendly staff, including standout associates such as Kim and Rita, who are recognized for their helpfulness and commitment to providing a pleasant shopping experience. However, there have been significant concerns regarding service efficiency, including delays in repairs and communication issues, which have led to a mix of customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 30%
Negative: 15%

Highlight Reviews:
Best Review: A customer appreciated the attentive service provided by Kim, saying he was amazing in guiding them through their engagement ring selection process with care and professionalism.

Worst Review: A reviewer named Elyssa expressed frustration over a mishandled resizing of her moissanite engagement ring, detailing a long, complicated process that left her feeling disappointed with the communication from management.

Operating Hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Staff Members Mentioned:
- Kim
- Rita

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.