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70% Score | Kay Jewelers Montclair Place Montclair CA

Kay Jewelers, located at 2122 Montclair Plaza Ln, Montclair, CA 91763-1535, offers a range of services with a strong focus on engagement ring creation. Known for their extensive selection, they have been noted for both quality and competitive pricing. The store operates in San Bernardino County and provides personalized customer service to assist with special orders, maintenance, and repair, ensuring each piece of jewelry remains beautiful over time.

Customers have praised the knowledgeable and friendly staff, including standout associates such as Kim and Rita, who are recognized for their helpfulness and commitment to providing a pleasant shopping experience. However, there have been significant concerns regarding service efficiency, including delays in repairs and communication issues, which have led to a mix of customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 30%
Negative: 15%

Highlight Reviews:
Best Review: A customer appreciated the attentive service provided by Kim, saying he was amazing in guiding them through their engagement ring selection process with care and professionalism.

Worst Review: A reviewer named Elyssa expressed frustration over a mishandled resizing of her moissanite engagement ring, detailing a long, complicated process that left her feeling disappointed with the communication from management.

Operating Hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Staff Members Mentioned:
- Kim
- Rita

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 70%
Total Customer Feedback Reviewed: 224

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Kay Jewelers locations here
Kay Jewelers Montclair Place
Kay Jewelers Montclair Place
70%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Map data ©2024
Map data ©2024
Kay Jewelers Montclair Place
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