KAY Jewelers in Moorestown, located at 400 W Route 38, Space #1510, Moorestown, NJ 08057, is a jewelry store renowned for its engagement ring creation services and a wide selection of fine jewelry. The store operates within Burlington County and provides various services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, appraisals, and financing options.

The staff, including prominent associates like Shante and Abigail, are often noted for their knowledgeable and friendly service, which contributes to a positive shopping experience for customers seeking engagement rings. Many reviews highlight the staff’s willingness to help and the informative guidance offered throughout the buying process.

However, there are a significant number of negative reviews centered around customer service issues, particularly related to communication and follow-through on promised services. Some customers have reported experiences of rudeness and dissatisfaction with the way their issues were handled, leading to frustration.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

Reviews indicate that the overall atmosphere is mixed, with some customers praising the helpfulness and friendliness of the associates, while others express disappointment in their interactions and the store's policies.

Best Review: A customer praised the knowledgeable staff for their dedication and assistance in selecting and customizing the perfect engagement ring, highlighting the positive atmosphere during their visit.

Worst Review: A reviewer experienced significant delays and poor communication regarding their ring resizing, leading to frustration and dissatisfaction with the handling of their concerns.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff Members Mentioned: Shante, Abigail

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.