Kay Jewelers, located in Morganton Heights Shopping Center, offers a range of services especially focused on engagement ring creation. With a solid rating of 4.5 out of 5 across 101 reviews, they provide customers with personalized service and expertise in jewelry selection. The Morganton location is known for its friendly and knowledgeable staff, adequately catering to the diverse needs of customers looking for quality engagement rings and other fine jewelry.

Address: A102 Morganton Heights Blvd, Morganton, NC 28655
Phone: 828-433-1814

**Operating Hours:**
| Day | Hours |
|-----------|------------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Despite its generally positive reception, some customers have reported issues, particularly concerning communication and jewelry repairs. Nevertheless, most feedback highlights their commitment to quality service and the exceptional selection of jewelry available.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
Nova expressed appreciation for the quality customer service provided by the team, noting their attentiveness and helpfulness in selecting and maintaining jewelry.

Worst Review:
Kj shared frustration over poor communication during a custom ring design process, describing multiple visits and an end product that did not meet their expectations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.