Kay Jewelers, located at 3010 Dr M L King Jr Blvd, New Bern, NC 28562, is a retail jewelry chain well-known for its engagement ring creation services. The store operates in Craven County and offers a wide range of fine jewelry, including engagement rings, wedding bands, necklaces, earrings, and bracelets. Customers can expect knowledgeable staff to assist them with customizing and selecting the perfect engagement ring for their special moment. Kay Jewelers also provides repair services, special orders, diamond upgrades, and appraisal services. The store’s phone number is (252) 633-1028.

The atmosphere of the store is complemented by helpful and friendly service. Reviews highlight the expertise of the staff, including individuals like Kristian, who have been described as particularly attentive and knowledgeable. However, some reviews express concerns about customer service, noting issues with warranty coverage and inconsistent communication.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 10%
Negative: 35%

Customers have shared mixed sentiments regarding their experiences at Kay Jewelers. While many have praised the service and helpfulness of the staff, there are notable complaints about warranty matters and perceived inadequacies in assistance, detracting from the overall experience.

Best Review:
One customer noted the exceptional service received while shopping for an engagement ring, praising the patience and knowledge displayed by the staff member, which contributed positively to the selection process.

Worst Review:
Another customer expressed frustration over feeling misled about warranty coverage, detailing difficulties encountered during subsequent visits relating to service agreements.

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff Member(s):
- Kristian

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.