Mike's Downtown Jewelers, located at 1801 S Glenburnie Rd, New Bern, NC, has been a treasured part of the local community since 1958. Serving Craven County, this family-owned store specializes in engagement rings and offers a range of jewelry creation and repair services, making it a popular choice for those looking to mark special occasions.

The staff, often highlighted for their friendly and personalized service, are known for listening to customers' visions and providing thoughtful guidance throughout the design process. Customers appreciate the warm atmosphere and the unique selection of pieces available. However, like any business, there are a few reviews indicating that service can sometimes be inconsistent, with isolated complaints regarding customer interactions.

Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% feel neutral about their experiences, and another 10% have faced issues.

Opening Hours:
Monday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Stephen praised the wonderful service and the genuine care the team shows to its customers, making him feel valued throughout his visit.

Worst Review: Elizabeth expressed dissatisfaction with her repair experience and felt the communication regarding the status of her ring needed improvement.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.