Zales Jewelers, located at 3154 Martin Luther King Blvd Ste 400, New Bern, NC 28562, is a well-regarded jeweler in Craven County, specializing in engagement ring creation and exceptional customer service. With a focus on providing high-quality jewelry, Zales offers a variety of engagement rings, wedding bands, and custom-designed pieces tailored to meet unique customer desires. The store staff, praised for their knowledge and friendliness, create a welcoming environment for customers navigating the engagement ring selection process.

The store operates Monday through Wednesday and Friday from 11:00 AM to 7:00 PM, Thursday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 1:00 PM to 6:00 PM. The contact number for inquiries is (252) 638-4977.

Overall, Zales Jewelers has garnered 36 reviews, showcasing varying experiences from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the excellent customer service and attentive staff that assist in creating personalized engagement rings, often referencing specific team members such as Vekita and Chelsea for their standout service. However, some negative reviews mention less favorable experiences, particularly with shipping delays and interactions with staff that could have been more attentive.

Best Review:
A customer praised the store's friendly and helpful staff, particularly noting Vekita for her exceptional assistance in selecting a perfect engagement ring, describing the service as welcoming and engaging.

Worst Review:
Another customer expressed frustration over a delayed order and poor communication from customer service regarding the status of their jewelry purchase, feeling left without adequate support throughout the process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM|
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 1:00 PM - 6:00 PM |

Staff mentioned in reviews include Vekita and Chelsea.