Kay Jewelers, located at 1101 Newpark Mall, Newark, CA 94560, is known for its extensive services in engagement ring creation and general jewelry offerings. The store operates under the jurisdiction of Alameda County and provides a variety of jewelry services including custom designs, repairs, appraisals, and maintenance for existing pieces. Customers have praised the helpful and friendly staff, including several standout team members like Ampy and Maria, who are noted for their professionalism and customer-oriented approach.

The overall sentiment from online customer reviews is mixed. Out of the 108 reviews analyzed, approximately 60% reflect positive feedback, 20% are neutral, and 20% express negative experiences. Many customers mentioned the clean environment and quality service, particularly highlighting the assistance provided during the engagement ring selection process. However, some customers pointed out issues related to delays in service and occasional pushy sales tactics.

Best Review: Eduardo praised the excellent service received from the staff, describing the team's friendliness and the store's welcoming atmosphere, particularly calling out the dedication shown during his visit.

Worst Review: George expressed deep dissatisfaction with the unprofessional behavior of the staff, citing multiple poor experiences where the sales staff were unhelpful and dismissive.

Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members noted: Ampy, Maria

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.