Newark Jewelry Center, located at 5646 Thornton Ave, Newark, CA 94560, is a well-regarded jeweler specializing in engagement ring creation and repair services. With a strong reputation built over years of service, this family-owned business boasts a remarkable average rating of 4.9 based on 366 total reviews. Customers consistently praise the attentive and friendly staff, including owners Rich and Shelly, who provide exceptional personalized service throughout the engagement ring creation process.

The store operates in Alameda County and offers various services, including ring resizing, custom jewelry design, and jewelry repair. Many customers highlight the warm atmosphere, often noting how the staff made them feel like family while visiting. The engagement ring creation process is particularly commended, with clients appreciating the guidance and expertise provided to help navigate their choices.

However, some reviews indicated occasional lapses in customer service, particularly involving one staff member whose behavior was described as unprofessional. Despite this, most experiences shared reflect a commitment to quality and customer satisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review:
A customer named Liz highlighted the incredible personalized attention she received while designing her engagement ring, praising Rich for his expertise and Shelly for her warm hospitality while they transformed her ideas into a stunning piece.

Worst Review:
Mabz expressed disappointment in an interaction with a staff member who was rude, describing how this experience affected their long-standing loyalty to the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------|
| Monday: Closed |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 6:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 5:00 PM |
| Sunday: Closed |

Staff members mentioned: Rich, Shelly.