Kay Jewelers located at 199 Connell Hwy., Unit 7 A, Newport, RI 02840-1033, is a prominent jewelry store in Newport County known for its engagement ring creation and exceptional customer service. The store offers a wide range of jewelry services including custom orders, diamond upgrades, gold exchanges, appraisals, and maintenance and repair. With over 100 years of experience, Kay Jewelers consistently aims to provide an outstanding shopping experience both in-store and online. The friendly staff members, such as Jessica and Kayla, are frequently mentioned in positive reviews for their helpfulness and expertise in assisting customers with their jewelry needs.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The general atmosphere in customer responses is favorable, showing that 85% are positive, 10% neutral, and 5% negative. Many customers express satisfaction with the attentive and knowledgeable staff, particularly in the context of engagement ring purchases.

Best Review:
Gina appreciated the excellent customer service, noting the staff's helpfulness in navigating her jewelry needs, especially during the pandemic, which enhanced her shopping experience.

Worst Review:
Abigail shared a concerning experience regarding her watch battery replacement, where she received her watch back scratched after a repair attempt, leading to disappointment despite the staff's courtesy during follow-up.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.