Kay Jewelers, located in Northpark Mall at 1200 E County Line Rd., Ste. 1207, Ridgeland, MS 39157-1904, offers a comprehensive range of jewelry services, with a strong emphasis on engagement ring creation. The store maintains a welcoming atmosphere, aided by friendly and helpful staff who are dedicated to providing excellent customer service. Reviewers often highlight the store's knowledgeable employees, such as Lane and Susan, who facilitate a seamless experience in selecting the perfect engagement ring.

The store is open from 10:00 AM to 8:00 PM, Monday through Saturday, and 11:00 AM to 7:00 PM on Sundays. Customers appreciate the personalized attention received while designing unique rings or selecting from a variety of stunning options available.

Overall sentiment from online customer reviews:
- Positive: 78%
- Neutral: 12%
- Negative: 10%

Customer reviews reflect a predominantly positive experience, with many praising the exceptional service provided by the staff. However, a few customers did express dissatisfaction regarding product quality and repair service costs.

Best Review: James commended the outstanding customer service at Kay Jewelers, noting that the employees went above and beyond to ensure his satisfaction during the engagement ring purchase process.

Worst Review: Jennifer experienced frustration when a pearl from her ring fell out shortly after purchase and felt she should not have been charged for the repair, citing a lack of appropriate customer service response.

Opening Hours:
| Day | Hours |
|------------|-------------------|
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|

Staff members mentioned: Lane, Susan.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.