Kay Jewelers, located at 1020 S Randall Rd, Algonquin, IL 60102, is a prominent jewelry destination specializing in engagement ring creation and a wide range of fine jewelry services. With a commitment to providing exceptional customer service, this store ensures a personalized experience for its clients. They offer various services including jewelry maintenance and repair, custom orders for unique pieces, diamond upgrades, gold exchanges, and certified appraisals. Their knowledgeable staff, including manager Suzie, are recognized for their professionalism and dedication to helping customers find the perfect engagement ring.

Operating in the county of McHenry, Kay Jewelers is open:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
Phone: (847) 458-0523

Customer reviews indicate a mix of positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

While many customers appreciate the friendly and knowledgeable staff, several reviews highlight issues with customer service and the handling of repairs. Some patrons express satisfaction with their experiences, noting excellent service and helpfulness, particularly regarding engagement ring consultations. Conversely, others criticize the responsiveness and treatment they received during transactions.

Best Review: A customer complimented the staff, especially the manager, for going above and beyond in assisting with finding a perfect engagement ring and ensuring an excellent purchasing experience.

Worst Review: Another customer reported a frustrating experience, detailing rude interactions with staff when seeking help for a warranty issue, which resulted in a lack of proper assistance and communication.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.