Zales Jewelers - Algonquin Commons in Algonquin IL

Zales Jewelers, located at 1920 S Randall Rd, Algonquin, IL 60102, offers a range of jewelry services, with a particular focus on engagement ring creation. This jewelry store is situated within Algonquin Commons, a community shopping area that provides various entertainment and shopping options. Customers can reach the store at 847-658-5273.

Operating hours are as follows:
- Monday to Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

The store has received mixed reviews from customers. There are a number of positive sentiments regarding the quality of jewelry and the assistance provided by some staff members, while several negative reviews highlight issues with customer service, particularly delays and complaints about the handling of orders and refunds.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 10%
Negative: 55%

Highlight Reviews:
Best Review: A customer appreciated the helpfulness of the staff, specifically mentioning that the manager was kind and accommodating, making the purchasing experience pleasant.
Worst Review: Another reviewer expressed dissatisfaction with the customer service, noting issues with rude staff behavior and poor handling of their jewelry repair experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.