KAY Jewelers is a reputable jewelry store located at 197 Westbank Expressway, Ste. 1645, Gretna, LA 70053-2459, operating within Jefferson Parish. Known for its specialization in engagement ring creation, this store offers a variety of services, including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals. Customer service is a highlight, with staff exhibiting professionalism and a willingness to assist with customer budgets.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews reflects a positive atmosphere, with approximately 75% positive feedback, 15% neutral responses, and 10% negative comments. Customers commend the friendly and knowledgeable staff while some have raised concerns about customer service inconsistencies.

Highlight Reviews:
Best Review: Kevin praised the store's great customer service, noting the staff's professionalism and honesty about pricing and quality.
Worst Review: Charmaine expressed frustration over a mix-up with an email address and outdated computer systems, leading to a problematic purchase experience.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members: Not specified.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.