Zales Jewelers, located at 197 Westbank Expressway, Ste. 1305, Gretna, LA 70053-2459, is a prominent jewelry store specializing in engagement ring creation and a wide range of jewelry services. With a well-established reputation, Zales offers custom jewelry options, in-store ordering, and a variety of repair services including resizing and cleaning. The store operates under a customer-centric approach, and has received a mix of reviews reflecting both positive service experiences and some customer service challenges.

The Zales team is noted for their friendliness, with staff members like Tori, Rona, and Alexis frequently mentioned for their helpfulness. Customers have appreciated the great selection of engagement rings and quality jewelry, making it a notable destination for those seeking to celebrate special moments. However, some reviews highlight issues with order accuracy and customer service roles, pointing to areas where the experience may vary.

Overall, the store has garnered 75 reviews, reflecting a variety of sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review:
Robby praised the exceptional service and conversation he experienced at Zales, expressing appreciation for the pleasant atmosphere.

Worst Review:
Floyzell reported being treated rudely when inquiring about a name chain, indicating dissatisfaction with the customer service quality during that visit.

**Store Hours:**
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 12:00 PM – 6:00 PM
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 10:00 AM – 8:00 PM

Staff members mentioned:
- Tori
- Rona
- Alexis

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.