Kay Jewelers, located in the Ocean County Mall at 1201 Hooper Ave., Ste. 1025 A, Toms River, NJ 08753, operates in a vibrant environment well-suited for engagement ring creation and other jewelry services. The store can be contacted at (732) 557-5928.

With a commitment to exceptional service, Kay Jewelers offers a diverse range of jewelry options, including personalized engagement rings. The skilled staff, including notable individuals like manager Octavio Dejesus, are often recognized for their customer service, although experiences can vary significantly. Customers appreciate the extensive selection of jewelry—ranging from engagement rings to watches—though some have mentioned issues with communication and service quality.

Overall, there are 36 reviews available, revealing a mix of sentiments about the shopping experience. Some reviews illustrate the helpfulness of the staff and the quality of the jewelry, while others detail frustrations with customer service and sales practices.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 30%
Negative: 20%

**Customer reviews indicate a solid performance in product variety but highlight significant room for improvement in customer service and staff interactions.**

Best Review:
Richard praised the store for its great service and the extensive selections of jewelry available.

Worst Review:
Kevin expressed disappointment due to a misleading promotion and unsatisfactory resolution from store management, describing a lack of helpfulness and customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
Octavio Dejesus