Zales Jewelers, located in Ocean County Mall at 1201 Hooper Avenue, Suite 1021, Toms River, NJ 08753-3203, offers a reputable selection of engagement rings and diamond jewelry. Known for their extensive range of styles, Zales has been serving customers since 1924, establishing themselves as a reliable resource for those seeking quality and craftsmanship in their jewelry. Customers can enjoy personalized services, including custom engagement ring creation, jewelry repairs, cleaning, and inspection.

The store operates with the following hours:
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM

Customers have shared over 58 reviews regarding their experiences at Zales in Toms River, revealing a mixed sentiment. Staff is frequently mentioned positively, with particular praise directed towards their customer service and professionalism. However, there have been notable grievances about the policies regarding resizing and overall customer service responsiveness, particularly during peak times.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review: Jennifer commended the store for its exceptional customer service, highlighting a particular staff member who consistently helps customers find exactly what they need, fostering a welcoming atmosphere.

Worst Review: Kandi expressed strong dissatisfaction with the store’s return policy, feeling that the conditions were unfair, which led her to vow never to return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.