Kay Jewelers, located at 2021 N Highland Ave, Jackson, TN 38305-4918, operates in Madison County and is known for its engagement ring creation services. With a commitment to providing quality jewelry and a satisfactory shopping experience, this store features a wide selection of engagement rings, wedding bands, and other fine jewelry items. Customers appreciate the knowledgeable and friendly staff, including noted associates Priscilla, Tiffany, and Cora, who strive to make each visit pleasant and informative.

Operating hours are as follows:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The sentiment surrounding Kay Jewelers is mixed. Positive experiences with staff assistance and product availability balance out negative feedback regarding customer service issues. Overall, customer sentiment can be condensed to:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review:
Debra praised the staff for providing an incredible sense of welcome and support, making her feel like family during her visits.

Worst Review:
Brandy expressed frustration with the customer service, describing multiple negative experiences with staff behavior and issues with her warranty service over the years.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.