Kay Jewelers, located in the Colonial Promenade at Pinnacle at Tutwiler Farm, offers an exceptional experience for those looking to create an engagement ring. Situated at 5006 Pinnacle Sq., Ste. 104, Birmingham, AL 35235-3165, this jeweler has garnered praise for its vast selection of engagement rings and attentive service. Customers have noted the expert assistance received from staff members, particularly when navigating the intricacies of customization and financing options.

The store operates in Jefferson County and is open from 10:00 AM to 8:00 PM on Saturdays, 12:00 PM to 6:00 PM on Sundays, and 11:00 AM to 7:00 PM from Monday to Friday. With a total of 295 reviews, the atmosphere of the store is welcoming, and the staff’s knowledge of jewelry is frequently highlighted.

The review sentiment appears overwhelmingly positive, with customers consistently emphasizing the quality of service and the inclusive environment.

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 8%
Negative: 4%

Highlighting the sentiments from the reviews, the positive comments often reflect outstanding customer service and the welcoming nature of the staff, while a few negative remarks address delays in service or difficulties with product issues.

Best Review: Tamarkus praised the location for its great service, noting the respectful treatment given to customers.

Worst Review: Brenetta expressed frustration over a prolonged process with her ring sizing, detailing her dissatisfaction with the communication from the store.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members:
- Elize
- Vicky
- Connie
- Debbie
- Clarietta

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.