Kay Jewelers Pinnacle Hills Promenade, Rogers, AR

Kay Jewelers, located at 2203 Promenade Blvd., Suite 3130, Rogers, AR 72758-8888, operates in Benton County and is a reputable destination for those seeking exceptional engagement ring services. With a focus on creating unique, high-quality pieces, their knowledgeable staff, including store manager Brandon Nelson, is dedicated to providing expert guidance throughout the ring selection process. The store features a range of services, from custom and special orders to repairs and diamond upgrades, ensuring a tailored experience for every customer.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The reviews indicate a generally positive sentiment toward Kay Jewelers, with approximately 75% positive, 15% neutral, and 10% negative feedback. Customers frequently commend the friendly and helpful staff, highlighting excellent customer service experiences, particularly for engagement ring purchases. However, some negative reviews mention issues with staff attitudes and customer service inconsistencies, especially in online order fulfillment and communication.

Best Review:
Josh praised the outstanding support he received while choosing a wedding ring and expressed complete satisfaction with the service from the staff.

Worst Review:
Tony shared a frustrating experience with poor customer service during an online order process, detailing difficulties faced in getting accurate updates on his purchase.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.