Kay Jewelers in Monroe, NC offers a variety of services focused on engagement ring creation, making it a go-to destination for couples in Union County. Located at 3039 W Highway 74, Monroe, NC 28110, the store can be reached at (704) 225-8050. Operating hours are as follows:

| Day | Hours |
|-----------|---------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

The store is known for its extensive inventory of engagement rings, alongside other jewelry options such as wedding and anniversary rings, necklaces, and watches. Customers benefit from a professional team that provides personalized services, including custom orders and jewelry repair.

However, customer feedback reveals a mixed sentiment. Reviews indicate frustrations with inconsistent customer service, particularly with engagement ring repairs, while others highlight the helpfulness of the staff.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 20%
- Negative: 30%

Best Review: Erin notes that the staff at Kay Jewelers are personable and very helpful during the ring selection process, creating a pleasant shopping experience.

Worst Review: Marina expressed disappointment with the management regarding an unrepairable piece of jewelry, resulting in a negative experience with how her situation was handled.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.