Kay Jewelers, located at 19410 Cochran Blvd, Charlotte Town Center, Port Charlotte, FL 33948, operates in Charlotte County and specializes in engagement and wedding jewelry. Known for its extensive range of engagement rings, the store also provides services such as resizing, repair, and customization. Customers have noted that while the selection of Leo diamond rings is impressive, experiences with customer service vary significantly.

The staff often receives mixed reviews, with some customers praising their helpfulness and dedication, while others report issues with knowledge and service quality. While the store has garnered attention for its selection, several reviewers express dissatisfaction with the handling of repairs and warranties, leading to frustrations regarding promised services.

Overall sentiment from online customer reviews:
- Positive: 45%
- Neutral: 10%
- Negative: 45%

Highlighting the divide in customer experiences, the following reviews stand out:

Best Review:
Rogers shared that he has enjoyed returning to this Kay Jewelers due to the consistently great service and helpful staff, particularly noting the commendable selection of engagement rings and positive encounters with the manager.

Worst Review:
Chris described his visit as highly disappointing, stating that the staff lacked knowledge about their products and that he would not recommend the location for purchasing an engagement ring.

**Opening Hours:**
- Monday: 11 AM - 8 PM
- Tuesday: 11 AM - 8 PM
- Wednesday: 11 AM - 8 PM
- Thursday: 11 AM - 8 PM
- Friday: 11 AM - 8 PM
- Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.