Westchester Gold and Diamonds, located at 4200-F Tamiami Trail, Port Charlotte, FL 33952, is renowned as a premier destination for engagement ring creation and exceptional customer service in Charlotte County. With a robust 129 reviews, the store offers a wide selection of new and pre-loved jewelry, including custom engagement rings tailored to individual preferences. The experienced team, led by owner Steve Duke, is noted for their personalized service, assisting customers in selecting the perfect ring while ensuring transparency in pricing.

Customer feedback showcases a mix of sentiments about services. Positive reviews highlight the knowledgeable staff, friendly service, and a good variety of jewelry, often emphasizing the welcoming atmosphere. On the other hand, some negative reviews recount experiences of perceived high pricing or dissatisfaction with product quality, particularly regarding repairs and specific merchandise.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Opening hours:
- Monday to Friday: 10 AM - 6 PM
- Saturday: 10:30 AM - 4 PM
- Sunday: Closed

Staff members frequently mentioned include Steve Duke and Heidi, who many customers have praised for their helpfulness.

Best Review:
A customer commended the exceptional service provided by the store's team while searching for an engagement ring, specifically noting how well the staff understands customer needs and preferences.

Worst Review:
Another customer expressed disappointment regarding a purchased piece that broke multiple times, highlighting a lack of resolution about the product quality and alleged customer service issues when seeking repairs.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.