Kay Jewelers, located at 2001 South Rd., Ste. C216, Poughkeepsie, NY 12601-5978, is a notable destination in Dutchess County for engagement ring creation and various jewelry services. The store features a wide array of fine jewelry, specializing in engagement rings and wedding bands. Customers appreciate the knowledgeable and friendly staff, particularly highlighting individuals like Amy and Patricia for their expertise and patient service.

Operating hours are as follows:

| Day | Hours |
|----------|---------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday| 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

The store offers various services, including jewelry maintenance and repair, custom and special orders, and a gold exchange program. With 73 total reviews, the sentiments reflect a diverse range of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

While many reviews commend the staff for their attentiveness and helpfulness in selecting engagement rings, others reflect concerns about product quality and communication regarding repairs, with instances of customers experiencing delays and dissatisfaction with the resolution of issues.

Best Review:
Brianna noted that the staff at this Kay Jewelers location are consistently friendly and knowledgeable, emphasizing their willingness to assist in selecting jewelry.

Worst Review:
Jim expressed frustration over an extended and unsatisfactory experience regarding a custom engagement ring, citing unprofessionalism and delays in service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.