Zales Jewelers - Poughkeepsie Galleria in Poughkeepsie NY

Zales Jewelers, located at 2001 South Road, Ste. C114, Poughkeepsie, NY 12601-5978, offers a wide array of jewelry services, with a focus on engagement ring creation. This jewelry store is well-known for its fine selection of diamond engagement rings and customization options to cater to individual tastes. Customers can also expect assistance with jewelry repair, cleaning, and ordering through knowledgeable staff members. The Poughkeepsie location is open seven days a week, providing convenient access for those seeking to celebrate special moments or explore elegant jewelry pieces.

Operating Hours:
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 6 PM
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM

The overall customer sentiment from reviews is mixed, with many praising the staff for their friendly service and engagement ring selection, while some have expressed frustration regarding experiences with repairs and order mishaps. After reviewing a total of 63 reviews, the sentiment breakdown is as follows:
- Positive: 55%
- Neutral: 15%
- Negative: 30%

Highlight Reviews:
Best Review: A customer commended the jewelry consultant Anna for her exceptional service, noting that she was friendly, knowledgeable, and helped find the perfect necklace, creating a delightful shopping experience.

Worst Review: A customer reported a distressing experience involving the loss of an engagement ring during resizing, stating that they received a replacement that did not match the original's value or quality, coupled with a lack of customer service during the recovery process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Anna, who was noted for her customer service.