Kay Jewelers, located at 90-15 Queens Blvd., Ste. 2077, Elmhurst, NY 11373, operates in Queens County and is known for its engagement ring creation and customer service. The store offers a wide range of jewelry services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Their knowledgeable staff is attentive and capable, providing a supportive environment for customers looking to design their ideal engagement rings.

The store has accumulated a total of 112 reviews, reflecting a mix of sentiments from customers. Overall, the response atmosphere indicates a sentiment breakdown of approximately 45% positive, 30% neutral, and 25% negative. Many customers appreciate the attentive staff and the quality of the jewelry, though concerns about customer service and product reliability have been raised.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 30%
Negative: 25%

While many reviews highlight excellent service and a beautiful variety of jewelry, some customers express dissatisfaction with the follow-up service and customer support when issues arise.

Best Review:
William pointed out the exceptional service and prices, stating that their visit brought everlasting smiles, highlighting the positive experience with the staff.

Worst Review:
Samantha reported a frustrating experience, alleging that a staff member misled her fiancé into signing up for a credit card under false pretenses, which created significant financial issues.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 8:00 PM

Staff mentioned include Carol, the store manager, and a few other associates praised for their customer service skills.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.