Zales Jewelers - Queens Center, Elmhurst, NY
Zales Jewelers, located at 9015 Queens Blvd, Ste. C 204, Elmhurst, NY 11373, is a well-known jewelry retailer specializing in engagement ring creation and a variety of other services. The store offers custom jewelry designs, ring resizing, and repair services, making it a one-stop shop for customers in need of beautiful pieces for special occasions. Customers can also benefit from personalized assistance from the staff, who aim to help clients find the perfect ring for their loved ones.
The store operates in Queens County and can be reached at (718) 760-3702. The operating hours are as follows:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 8:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
Overall Sentiment from Online Customer Reviews:
The feedback from customers regarding Zales Jewelers is mixed. Among 184 reviews analyzed, 43% expressed positive sentiments, 18% were neutral, and 39% were negative. This indicates a predominantly lower level of satisfaction. Customers have noted issues with customer service, including staff unresponsiveness and a lack of attentiveness. However, there were also positive mentions of helpful employees and quality service, particularly regarding engagement ring assistance.
Best Review:
A customer praised the attentive service provided by a staff member named Layla, highlighting her patience and knowledge in helping clients find an engagement ring. This positive experience reflects the commitment of some employees to ensure customer satisfaction.
Worst Review:
Another reviewer expressed frustration over a staff member's rude behavior when discussing engagement rings and commented on the lack of assistance during their visit, leading to a completely unpleasant shopping experience.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
