Kay Jewelers Rimrock Mall, Billings, MT

KAY Jewelers, located at 300 S 24th St W Suite E03, Billings, MT 59102-5650, operates within Yellowstone County. This prominent jewelry store is known for its extensive engagement ring collection and personalized services, appealing to those in search of the perfect ring. Customers can reach the store at +1 406-652-6655.

The store's operating hours are as follows:

- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM
- Monday: 10:00 AM – 8:00 PM

KAY Jewelers offers a variety of services, including custom engagement ring design, jewelry maintenance, and repair, diamond upgrades, and valuable appraisals. The store's staff is recognized for their engagement and commitment to facilitating a superior customer experience, although reviews depict a mixed sentiment regarding service quality.

Overall sentiment from online customer reviews:
- Positive: 47%
- Neutral: 24%
- Negative: 29%

Despite positive mentions of the selection and helpfulness of staff members, several negative reviews highlight issues related to poor customer service, long wait times, and miscommunication regarding orders.

Best Review:
A customer named Lydia praised the exceptional customer service she received while seeking a price adjustment on a ring. The attentive staff made her feel valued, leading her to make additional purchases during her visit.

Worst Review:
Morgan expressed deep disappointment over the service, detailing a frustrating experience where poor communication resulted in an embarrassing situation during a proposal. The lack of accountability from the staff significantly marred her engagement ring shopping experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.