Montague's Jewelers, located at 2810 2nd Ave N in Billings, MT, has established itself as a cherished destination for engagement ring creation and more, serving the community since 1937. This family-owned store operates in Yellowstone County and has garnered solid feedback from its customers, focusing on unique designs, quality craftsmanship, and a personal touch in service.
The team, led by owner Chris Montague, is known for their approachable demeanor and deep knowledge of jewelry. They offer custom design services, repairs, and appraisals, ensuring that every customer walks away satisfied with their experience. Many reviewers rave about how well the staff listens to their ideas, providing valuable insights and a relaxed atmosphere during the design of their special pieces.
Customer Sentiment: About 80% of patrons are thrilled with their experience, while around 10% have shared neutral feelings, and another 10% faced challenges during their visits.
Opening Hours:
Monday: Closed
Tuesday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:30 PM
Sunday: Closed
Best Review: Amy expressed her appreciation for the fantastic service at Montague's, highlighting their efficiency and inviting atmosphere when she needed watch batteries.
Worst Review: Dottie felt let down by the customer service when she encountered issues with a watch repair and the subsequent handling of her concerns, noting a lack of communication and empathy.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 40
Store Phone Number: 4062949370