Kay Jewelers, located at 1000 Rivergate Pkwy Ste 1060, Goodlettsville, TN 37072, is an established option for those seeking engagement rings and jewelry services in Davidson County. The store's phone number is (615) 859-3003.

With a variety of jewelry offerings, Kay Jewelers is particularly noted for its engagement ring selection. The staff members are frequently acknowledged for their knowledgeable and friendly service. Many customers appreciate the personalized attention and assistance in selecting the right pieces, often highlighting the expertise of the store manager, Matt.

Customer sentiment appears to be mixed based on over 60 reviews sourced from various platforms. Some reviews display a high degree of satisfaction, particularly regarding the positive interactions with staff and the quality of the jewelry, while others express frustration about service delays and issues with financing options.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review:
A customer named Caroline praised the exceptional customer service offered by Holly and Willa Dean, noting their attentiveness and helpfulness during the process of purchasing wedding rings.

Worst Review:
Chris shared dissatisfaction with the challenges associated with the automated payment system when trying to manage his account, suggesting that it significantly hampers the customer experience.

**Operating Hours:**
- Monday to Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include Matt, Holly, and Willa Dean.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.