Zales Jewelers, located at 1000 Rivergate Pkwy, Goodlettsville, TN 37072, specializes in engagement ring creation and offers a range of jewelry services. With a focus on providing excellent customer service, the store aims to help customers find the perfect pieces for their special occasions. Customers have mentioned positive experiences with staff members, particularly noting their helpfulness and knowledge about rings. However, there have been some negative experiences related to pricing and service discrepancies.

Operating in Davidson County, Zales emphasizes its commitment to quality and customer satisfaction, reflected in the mix of customer feedback. The store's operating hours are:

- Monday to Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include Thomas and other associates who were praised for their service.

Overall Sentiment from Online Customer Reviews:
Positive: 53%
Neutral: 20%
Negative: 27%

Best Review: A customer named Romney commented on the exceptional assistance provided by a salesman named Thomas, highlighting a positive buying experience while purchasing wedding bands.

Worst Review: William expressed disappointment regarding pricing issues, stating that the sale price for a ring he intended to purchase was not honored at the checkout.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.